Skip to content

RA 11032 - Ease of Doing Business Act (2018)

Philippine lawLegal status not independently verified

In brief

AI summary. Verify against the source below.

The Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (RA 11032) amends the Anti-Red Tape Act to require all government agencies to simplify procedures, set clear service standards, and enforce strict processing timelines, with penalties for non‑compliance.

Who it affects: All national government agencies, government‑owned or controlled corporations, and local government units that provide business or non‑business related services.

Key provisions

  • Short title. The law is officially called the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. [Sec. 1]
  • Policy declaration. The State’s policy is to promote integrity, accountability, and transparent, fast delivery of government services while preventing graft and corruption. [Sec. 2]
  • Coverage. The Act applies to every government office, agency, LGU, government‑owned or controlled corporation, and other instrumentalities that provide any business or non‑business transaction. [Sec. 3]
  • Key definitions. Important terms such as “simple transaction,” “complex transaction,” “business one‑stop shop (BOSS),” “processing time,” and “red tape” are defined to guide implementation. [Sec. 4]
  • Citizen’s Charter. Each agency must post a Citizen’s Charter that lists required documents, steps, responsible officers, maximum processing time, fees, and complaint procedures. [Sec. 6]
  • Processing time limits. Simple transactions must be acted upon within 3 working days; complex transactions within 7 days; highly technical or safety‑related applications within 20 days, unless extended once as stated in the Charter. [Sec. 9]
  • Automatic approval or extension. If an agency fails to act within the prescribed time, the application is deemed approved (or a license is automatically extended) provided all documents and fees have been submitted. [Sec. 10]
  • Zero‑contact policy. Except for initial assessment, government officers may not have direct contact with applicants; all transactions must be processed through an online system once it is available. [Sec. 7]
  • Anti‑Red Tape Authority. A new Authority is created, attached to the Office of the President, to oversee implementation, monitor compliance, and enforce the Act. [Sec. 17]
  • Violations and penalties. Officials who refuse applications, add unwarranted requirements or costs, miss deadlines, or collude with fixers may face suspension for a first offense and dismissal, disqualification, and imprisonment for a second offense. [Sec. 21]

Common questions

What is the purpose of the Ease of Doing Business Act?
It aims to promote integrity, accountability, and transparent, fast delivery of government services while preventing graft and corruption. [Sec. 2]
Which government offices must follow this law?
All national agencies, government‑owned or controlled corporations, and local government units that provide any business or non‑business related service are covered. [Sec. 3]
What are the maximum processing times for applications?
Simple transactions: up to 3 working days; complex transactions: up to 7 working days; highly technical or safety‑related applications: up to 20 working days, with a possible one‑time extension as indicated in the Citizen’s Charter. [Sec. 9]
What must be included in a Citizen’s Charter?
A checklist of required documents, step‑by‑step procedures, responsible officers, maximum processing time, fees (if any), and the procedure for filing complaints. [Sec. 6]
What happens if an agency does not act within the prescribed time?
The application is automatically deemed approved, or an existing license is automatically extended, provided all required documents and fees have been submitted. [Sec. 10]
What is the zero‑contact policy?
Government officers may not have direct contact with applicants after the initial assessment; all transactions must be processed through an online system once it is operational. [Sec. 7]
What penalties apply for violations of the Act?
First offenses may result in a six‑month suspension; second offenses can lead to dismissal, perpetual disqualification from public office, forfeiture of retirement benefits, and imprisonment of one to six years with a fine of ₱500,000 to ₱2,000,000. [Sec. 22]

Legal information, not legal advice

Tatsulok checks that this text faithfully reproduces its published source, but Tatsulok is not an official publisher and does not independently verify whether the text is currently in force, amended, or repealed. Always confirm against an official source, such as the Official Gazette or the issuing government authority, before relying on it. This is legal information for study, not legal advice. For your situation, consult a lawyer or Philippine legal aid.