Last updated: June 16, 2026
Note: In case of any discrepancy between the English and translated versions, the English version shall prevail.
Tatsulok is operated by Aquila Smart City Technologies Inc. This policy explains how refunds and cancellations work for our paid personal subscriptions (Plus and Pro). Payments are processed by our Merchant of Record, Paddle.com Market Limited, which appears on your billing statement.
If you are not satisfied, you can request a full refund within 14 days of your purchase. No questions asked. Refunds are issued in full to your original payment method. Prepaid usage credits are refundable only for the unspent balance; credits already consumed cannot be refunded.
You can cancel your subscription at any time from your account Settings. When you cancel, your plan stays active until the end of the current billing period and you will not be charged again. You are never locked into a contract, and you can export your data at any time.
Email billing@tatsulok.com from the email address on your account, or use the contact details on your Paddle receipt, within 14 days of your purchase. Approved refunds are processed to your original payment method, typically within 5-10 business days.
Subscriptions are sold and billed through Paddle.com Market Limited, our Merchant of Record and authorized reseller. Paddle handles payment processing, tax, and refund disbursement on our behalf, and refunds are fulfilled through Paddle.
For any billing, refund, or cancellation questions, contact billing@tatsulok.com. Aquila Smart City Technologies Inc.