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RA 11032 - Ease of Doing Business Act (2018)

Philippine lawLegal status not independently verified

In brief

AI summary. Verify against the source below.

The Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (RA 11032) amends the Anti‑Red Tape Act to require all government agencies to simplify procedures, set clear service standards, and process applications within strict time limits. It creates the Anti‑Red Tape Authority and mandates electronic systems, a zero‑contact policy, and penalties for non‑compliance.

Who it affects: It applies to all national government agencies, local government units, government‑owned or controlled corporations, and other government instrumentalities that provide business or non‑business services.

Key provisions

  • Coverage. The law covers every government office, agency, LGU, and government‑owned corporation that handles business or non‑business transactions. [Sec. 3]
  • Definitions. Key terms such as "simple transaction," "complex transaction," "Business One Stop Shop (BOSS)," and "zero‑contact policy" are defined to guide implementation. [Sec. 4]
  • Citizen’s Charter. Each agency must post a Citizen’s Charter that lists required documents, steps, responsible officers, maximum processing time, fees, and complaint procedures. [Sec. 6]
  • Processing Times. Simple transactions must be acted on within 3 working days; complex transactions within 7 days; highly technical or safety‑related applications within 20 days, unless extended once as stated in the Charter. [Sec. 9(b)]
  • Zero‑Contact Policy. Except for initial assessment, government staff may not have any direct contact with applicants; all transactions must be routed through a web‑based system once available. [Sec. 7]
  • Automatic Approval/Extension. If an agency fails to act within the prescribed time, the application is deemed approved and the receipt serves as proof of the license or permit; similarly, renewals are automatically extended if not acted upon. [Sec. 10]
  • Anti‑Red Tape Authority. A new Authority, attached to the Office of the President, oversees implementation, monitors compliance, and can issue warnings, investigate violations, and recommend policy changes. [Sec. 17]
  • Business One Stop Shop (BOSS). LGUs must establish a BOSS—a single physical or online site—to receive, process, and issue business permits, clearances, and licenses in one place. [Sec. 4(b)]
  • Report Card Survey. All agencies will be surveyed by the Authority, CSC, and PSA to gauge compliance and hidden costs; results may lead to awards or incentives. [Sec. 20]
  • Penalties for Violations. Officials who refuse applications, add unauthorized requirements or costs, miss deadlines, or collude with fixers face administrative suspension for a first offense and dismissal, disqualification, and imprisonment for a second offense. [Sec. 21]

Common questions

Which government bodies must follow the Ease of Doing Business Act?
All national government agencies, local government units, government‑owned or controlled corporations, and other instrumentalities that provide services are covered. [Sec. 3]
What is a Citizen’s Charter and what must it contain?
It is a posted document that lists a complete checklist of requirements, the service procedure, responsible officers, maximum processing time, required fees, and the complaint filing process. [Sec. 6]
How long do agencies have to process simple and complex transactions?
Simple transactions must be acted upon within three (3) working days and complex transactions within seven (7) working days from receipt of a complete application. [Sec. 9(b)]
What happens if an agency does not decide on an application within the prescribed time?
The application is automatically deemed approved and the acknowledgment receipt serves as proof of the license, clearance, permit, or certification. [Sec. 10]
What is the Zero‑Contact Policy?
Government staff may not have any direct contact with applicants after the initial assessment; all subsequent steps must be processed through an online system. [Sec. 7]
Who enforces the Act and what are their powers?
The Anti‑Red Tape Authority, attached to the Office of the President, implements the policy, monitors agency compliance, issues warnings, investigates violations, and recommends reforms. [Sec. 17]
What penalties apply to officials who violate the Act?
First offenses result in a six‑month suspension; second offenses lead to dismissal, perpetual disqualification, forfeiture of retirement benefits, and imprisonment of one to six years with fines ranging from ₱500,000 to ₱2,000,000. [Sec. 21]
What is a Business One Stop Shop (BOSS)?
A BOSS is a single physical location or online portal where an LGU receives, processes, and issues all business permits, clearances, and licenses in one place. [Sec. 4(b)]
How are agencies evaluated for compliance with the Act?
A Report Card Survey conducted by the Authority, CSC, and PSA gathers feedback on service delivery and hidden costs; results are used for awards and incentives. [Sec. 20]

Legal information, not legal advice

Tatsulok checks that this text faithfully reproduces its published source, but Tatsulok is not an official publisher and does not independently verify whether the text is currently in force, amended, or repealed. Always confirm against an official source, such as the Official Gazette or the issuing government authority, before relying on it. This is legal information for study, not legal advice. For your situation, consult a lawyer or Philippine legal aid.